Privacy Policy

Welcome to Pawsmith Atelier. This Privacy Policy describes how Pawsmith Atelier ("we", "us", or "our") collects, uses, and shares your information when you visit our website, utilize our online booking system, or engage with our services. We are committed to protecting your privacy and handling your personal data with care and transparency, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and Singapore's Personal Data Protection Act (PDPA).

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, phone number, and physical address when you register for an account, book a service, or contact us.
• Pet Information: To provide personalized grooming services, we may collect details about your pet, such as its name, breed, age, medical history (allergies, sensitivities), and grooming preferences.
• Transaction Data: Details about services you have purchased from us, including booking times, specific grooming treatments, and payment information. Please note that payment processing is handled by secure third-party platforms, and we do not store your full payment card details on our servers.
• Usage Data: Information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Communication Data: Records of your communications with us, including emails, phone calls, or messages sent through our website.

2. How We Use Your Information

We use the collected data for various purposes, primarily to provide and manage our services:

• To provide and maintain our services, including professional dog grooming, breed-specific styling, pet spa treatments, de-shedding services, and dental hygiene for dogs.
• To process your bookings and appointments.
• To send you service-related communications, such as booking confirmations, reminders, and updates.
• To improve and personalize your experience on our site and with our services.
• To communicate with you about promotions, special offers, and general information about other services we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
• To monitor the usage of our service and identify technical issues.
• To comply with legal obligations and resolve any disputes.

3. Data Sharing and Disclosure

We may share your personal data in the following situations:

• With Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Pawsmith Atelier.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• Business Transfers: In the event that Pawsmith Atelier is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Pawsmith Atelier relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our physical address.

7. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By visiting our physical address:
• Pawsmith Atelier
• 21 Lower Kent Ridge Road,
• Singapore, 119077
• Singapore